Tender for annual maintenance service of 40 Network switches in the Election Commission of India

No.485/Network Cabling/8/2021/IT-1
Dated: 03.08.2021

NOTICE INVITING TENDER

Sealed tenders are invited on behalf of Election Commission of India for providing annual maintenance service of 40 Network switches from competent agencies with sound technical and financial capabilities and meeting the Bidder’s Qualification Criteria. The rates shall be quoted in prescribed format enclosed with the tender notice.

2. The Bidder shall be either the OEM OR the Bidder shall be a Channel Partner authorized by OEM to bid for the ECI Bidding Document in compliance with all the requirements as stated in the bidding document including OEM support for all the items for the duration of the contract. It shall have service/customer care centre in Delhi/NCR region.

3. Annual Turnover of the Bidder shall not be less than INR 20,00,000.00 (Indian Rupees Twenty Lakh Only) in at least one of the immediate preceding three financial years as per the audited annual financial results. 

4. The interested agencies are advised to quote their rates in sealed envelopes super scribing “Tender for annual maintenance service of 40 Network switches in the Election Commission of India”.

5. The interested dealers/firms may submit the tender documents complete in all respects along with other requisite documents by 10.08.2021 before 2.30 PM to the Section Officer (IT-1 Section), Election Commission of India, Nirvachan Sadan, Ashoka Road, New Delhi-110001.  The sealed tender can also be submitted in the R & I Section located at the ground floor of the Nirvachan Sadan building. Late/delayed tender shall not be accepted after due date and time of submission of tender. The Election Commission of India will not be responsible for the postal loss/delay.

6.  The bidder shall have to submit duly signed Bid Security Declaration along with Bid document as per Annexure-A.

7.  The Tender shall be opened on the scheduled date and time on 10.08.2021 at 3.30PM in Room No. 207, Nirvachan Sadan, Ashoka Road, New Delhi, by the Committee appointed for the purpose by the Commission in the presence of the representatives of the tenderers, if any, who wish to be present on the spot at that time. The evaluation will be on total price quoted for all switches (Annexure-B) on L1 basis meeting the criterion.

8.  Election Commission of India reserves the right to accept or reject in part or in full any or all the tenders at any stage without assigning any reason thereof.

9.   The period of AMC shall start from the date of issue of Letter of Acceptance (LOA) till the completion of 2 years. Bidder to quote for 24 months, but the payment shall be made on pro-rated basis based on the number of months under support from the date of award.

10.  On award of contract, successful bidder has to deposit 3% of the value of total contract. This may be in form of Bank Draft/Cheque of any nationalised bank.

11.  The Bidder shall have either supplied and installed or provided support services or provided AMC of Local Area Networks (LAN) at any customer location in India for a period of at least 2 years.

12.  The defected Network Switch shall be instantly replaced / repaired as per the SLA mentioned in point     no. 18.

13. Bidder has to produce Manufacturing Authorization Form (MAF) of the respective OEM.

14. The AMC of Network Switches & Access Points are to be done in all respect as per Annexure-B.  The tenderers can submit the bid either directly or through their authorized representative. In case, the tender is submitted by the authorized representative of the tenderer, then the tender shall be signed and submitted by authorized representative under legal power of attorney from the tenderer.

15.  The cost of tender is ‘NIL’.  The tender documents are non-transferable.

16.  In case of any dispute, the decision of the Election Commission of India will be final and binding.

17.  The payment will be released by Public Financial Management System on production of original bill only after completion of the work.

18. Bidder shall be liable for any deficiency in the service due to what so ever reasons.ECI will not pay any additional charges for replacement, transportation, labour etc.SLA of AMC for 24 Port and 48 Port network switches are as follows: -

• Faulty switches should be replaced / repaired within 12 hours - No penalty
• If faulty switches replaced / repaired more than 12 hours and less than 24 hours, then penalty 1% of total quarterly payment.
• If faulty switches replaced / repaired more than 24 hours then penalty will be 1% of total quarterly payment + Rs. 1000/- per day for subsequent days.

 19.  SLA of AMC for core switches are as follows: -

• Faulty switches should be replaced / repaired within 12 hours - No penalty
• If faulty switches replaced / repaired more than 12 hours and less than 24 hours, then penalty 5% of total quarterly payment.
• If faulty switches replaced / repaired more than 24 hours then penalty will be 5% of total quarterly payment + Rs. 3000/- per day for subsequent days.

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